This Privacy Policy explains how MIRANO Travel collects, uses, stores, and protects your personal information when you use our website or contact us regarding tours, car rentals, gear rentals, and travel services in Kyrgyzstan.
1. Information we collect
We may collect the following personal data:
Full name
Email address
Phone number
WhatsApp / Telegram contact details (if provided)
Booking preferences
Travel dates
Group size
Messages submitted through forms or chat
For certain services (for example car rental), passport details and signed agreements may be collected later in person during booking confirmation or pickup.
2. How we use your information
We use your data to:
respond to inquiries and booking requests
check availability
prepare custom travel quotes
arrange tours, rentals, and logistics
contact you regarding your request
provide customer support
improve our services and website
comply with legal obligations
sent email with information
3. Legal basis for processing
Depending on your location, we process your data based on one or more of the following:
your consent
performance of a requested service
legitimate business interests
legal obligations
4. Payments
We may accept payments through:
bank transfer
terminal payment
cash payment
Payment processing may involve third-party financial institutions. We do not store full bank card information on our website unless explicitly stated otherwise.
5. Cookies & analytics
Our website may use cookies and similar technologies to improve functionality and analyze traffic. We may use services such as:
Google Analytics
Cookies may help us understand:
website traffic
user behavior
device information
visited pages
You can control cookies through your browser settings.
6. Data sharing
We do not sell your personal data. We may share relevant information only when necessary with:
guides
drivers
accommodation partners
equipment providers
payment providers
legal authorities when required by law
Only the minimum necessary information is shared.
7. Data retention
We do not sell your personal data. We may share relevant information only when necessary with:
guides
drivers
accommodation partners
equipment providers
payment providers
legal authorities when required by law
Only the minimum necessary information is shared.
8. International users
Our services are available to international travelers. By contacting us, you understand that your information may be processed in Kyrgyzstan.
9. Your rights
Depending on your country, you may have rights to:
request access to your data
request correction
request deletion
withdraw consent
object to certain processing
To make a request, contact us using the details below.
10. Data security
Depending on your country, you may have rights to:
request access to your data
request correction
request deletion
withdraw consent
object to certain processing
To make a request, contact us using the details below.
11. Third-party links
Our website may contain links to WhatsApp, Instagram, maps, or third-party websites. We are not responsible for their privacy practices.
13. Contact us
If you have questions regarding this Privacy Policy, please contact:
MIRANO Travel Email: miranotravel.kg@gmail.com WhatsApp: +996 551 270 770 Address: Karakol, Lenin Street 118, Kyrgyzstan